Once your return is validated, we will process the refund within 10 business days, at no extra cost.

Our team is available by email at support@activ-pet.com and will respond within 24 business hours.

Yes, we offer a 30-day return policy, depending on the type of product ordered. Some exceptions may apply and will be specified on the relevant product page.

We ship your order within 24 business hours. Delivery usually takes 3 to 9 business days depending on your location.

Once your order has been shipped, you will receive an email with a tracking number to track your package in real time.

Yes, to do so, please contact us within 24 hours of placing your order. If your order has already been shipped, cancellation will not be possible.

Each product page details the features and customer reviews to help you make your choice. If you have any questions, our team is here to advise you!

Absolutely! We select high-quality, safe and tested products for the well-being of your companions.